Best Practices Workbook: Excerpt
2. Best Practices for Relationships
Have a genuine liking for each child in the program.

Avoid showing favoritism.

Show sympathy and understanding.

Employ democratic methods.

Have faith in children to accomplish tasks and do the "right thing."

Be extremely fair in decisions.

Have a sense of humor.

Give sincere compliments regularly.

Be consistent in attitude, behaviors, and decisions.

Use phrases like "Knowing you, I'm sure you'll do fine," "I can see you put a lot of effort into that," "You can figure it out," "I have faith in you," and "Don't worry, we all make mistakes."

Avoid saying things like "Let me do that for you," "Better get some help," "If you can't do it right, don't do it at all," "You can do better," "That looks too difficult for you," and "Don't touch it, you'll break it."

Areas of Strength


Areas of Weakness


Methods for Improvements


Other Notes
3. Best Practices for Diversity
The following should be consistently and readily observable in the human relationships of the school-age care program:

Program makes every attempt to communicate with family members in their own language concerning their child's growth and development.

Staff members accept and respect each family's definition of family composition, ethnicity, culture, roles, and relationships.

Adults know the interests, talents, abilities, cultures, and languages of the children in the program.
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